FAQs
Q. I'm a new customer, how do I claim my 10% discount?
A. When you are at the checkout pages, enter the code "new08" to claim your 10%. Please note this can only be used once per customer
Q. I've ordered a new dog bed, how long do I have to wait until I can get it?
A. At Muddy Paws, we will endeavour to send out all our orders the following day. All large items are sent via Parcelforce 48 hour and smaller items via Royal Mail. We track everything that we send out giving you total peace of mind.
Q. How do I know what size bed to order for my dog?
A. Every dog sleeps in a different manner, however we recommend that you see whether they sleep curled up or stretched out. In either case, it is always worth ordering a larger bed as you can always fill it with a blanket if needs be.
Q. I am wanting to get a new dog bed in a rush, how quickly can you post it to me.
A. We do offer an upgrade to Parcelforce 24 when you check-out. So long as we have the item in stock and we receive your order before lunchtime, then we should be able to dispatch for delivery the following day.
Q I am wanting a new dog coat for my dog, how do I measure to ensure I get the right size?
A Each manufacturer has it's own guidelines, however we recommend measuring the width of the neck, the chest and the distance from your dogs neck to the top of their tail.
Q Can I order dog food through Muddy Paws?
A We're sorry, but at the moment, we are only offering a variety of treats and chews.
Q. I'm reluctant to put my credit card details into your website - is it secure.
A. Muddy Paws uses Protx and Lloyds TSB cardnet to process all of our credit card bookings. All transactions are highly encrypted and each customer's credit card details are totally secure.
Q I would like to pay by cheque, is this possible?
A We are happy to accept cheques, however cannot send any products out until a cheque has cleared through our bank account.
Q I would like to purchase an dog bed as a gift for our friends, are you able to gift wrap items?
A We can gift wrap items (provided that they are not too big!) - please contact us to discuss.
Q What packaging do you send your goods out in?
A At Muddypaws we send most of our products out in thick Polythene bags, however where necessary we will send out items in Cardboard Boxes. We also believe strongly in recycling cardboard boxes, so will often send out products in a used box. Please be assured that the product inside is brand new.
